“Welcome to the Parents Help Centre. Here you’ll find everything you need to know about booking, refunds, pupil premium, and your child’s Aveea experience.

We’ve organised things into quick sections so you can get straight to the answers you need.

Parents Help Centre

Bookings and Workshops

  • All bookings are made online. Just choose your child’s school, select the right age group, and enter their details.

  • Your child can still join - we’ll make sure they catch up without missing out.

  • Most sessions run for 40-60 minutes, depending on the school.

  • Yes, siblings can attend as long as they’re in the right age group.

  • We’re expanding every term. Let your school know you’d like Aveea, or get in touch with us directly.

Payment & Refunds

  • Don’t worry - we’ll refund any weeks your child couldn’t attend because you joined after the start date.

  • If a session is cancelled or we make a mistake, you’ll be refunded. For absences due to illness or personal reasons, refunds aren’t available.

    Refund Policy and Requests

  • Refunds are usually processed within 14 days.

  • Not at the moment - but pupil premium funding is available through schools.

Pupil Premium

  • Eligibility is determined by your child's school, unfortunately not by us. If you think your child may qualify, speak to the school office directly, they'll be able to confirm whether pupil premium funding is available for your child.

  • We work with schools to process pupil premium bookings, but the process varies from school to school.

    The best first step is to speak to your child's school and let them know you'd like to use pupil premium funding they'll coordinate with us from there.

  • This is entirely down to your school.

    Some schools cover the full cost, others offer a partial contribution, and the arrangement can differ from term to term, and which clubs are eligible. Your school will be able to tell you exactly what's covered.

Safety & General Info

  • Usually in your child’s school hall, classroom, or lab.

  • Aveea staff lead the sessions and take responsibility for pupils until they are collected. Late collections may incur a charge.

  • No equipment is needed. We recommend bringing a snack and water.

  • Session details are listed on our website. Please check your school’s timetable for exact times and dates.

  • Fill in our support form and we’ll get back to you as soon as possible.