At Aveea Academy, we strive to create an engaging and fun experience for all of our participants. We understand that sometimes things happen that may require a refund, and we want to make that process as easy and transparent as possible. Please review our refund policy below to ensure that you understand our process.
Eligibility for Refunds:
If you sign up after the advertised start date, you will be eligible for a refund for any missed sessions. For example, if the total advertised weeks online is 10 and you sign up after week 2, you will be refunded 2 weeks worth of sessions.
We will provide a refund in the following circumstances:
- If the instructor/educator is sick and we are unable to provide a substitute teacher.
- If we cannot run the session due to circumstances beyond our control (e.g., severe weather conditions, natural disasters, power outages, etc.).
- If a child misses a session due to a fault of our own, such as a scheduling error or miscommunication with parents.
- Additional circumstances that may qualify for a refund will be considered on a case-by-case basis.
We will not provide a refund in the following circumstances:
- If a child is unable to attend a session due to illness or personal reasons.
- If the school is on strike, we are still able to provide the session.
- If the school administration has prevented us from coming in due to unforeseen circumstances.
- Additional circumstances that will not qualify for a refund will be considered on a case-by-case basis.
We understand that refunds are not the most exciting topic, but we want you to feel confident that we have your back. Our aim is to provide a fun and enjoyable experience for everyone, and we’ll always do our best to make sure you leave our sessions with a smile on your face. If you have any questions or concerns about our refund policy, please don’t hesitate to reach out to us. We’re here to help and make sure that your time with us is nothing short of awesome!
Refund Request Process:
To request a refund, please fill out the following form, please ensure you include as much information as possible to allow us to process this as fast as possible. Refunds will be processed within 14 days of receiving the request.